The level of customer service at the postal center and with the package and mail delivery has really gone downhill. Even the grounds around the store front aren’t kept up like they should be. I recently called to inquire why mail delivery is running later in the day than usual. They mentioned a backlog due to the holidays. This is expected, but my mail hasn’t been being delivered until after 5:30pm most times, and this has been going on since August...well before the holidays. They also told me that “there was no set time for me to expect my mail delivery”. Well now, that’s always a great thing to say to smooth things over with your customers. Not a hint of “but we will try harder” or “we’re sorry for the inconvenience”. Just another example of how this government backed institution is failing even further.
It would be nice if when I dropped off prepaid packages in the package drop box that they would actually scan in the boxes or even get the packages moving. I drop them off in the morning and they don't even receive a scan until the next day in Atlanta at best. Saturday mail here is pointless I routinely don't even get a postmark. If they are understaffed please... USPS... send them some help!
Rude, rude people working there! I called this morning since we are new to the area to inquire as to what time mail usually runs around here. Not a hard question, but the lady that answered was flippant and so disrespectful and said, “I don’t know, it varies”, okay, fair enough....so you can’t give me a window like morning or afternoon!? “No, I don’t know, I can’t give you a estimate” then hangs up phone! Didn’t even ask what area! Ugh, sorry to “bother” you.
LIARS! Don't tell me that my package is with the carrier and on the way to me when it's really not. I called to see if I could pick my packages up that were three days late and before I could even say my name I was told they're on the truck out for delivery. Lo and Behold- my packages aren't here. I mean, really? Can't even take thirty seconds to enunciate to me- instead of a constant stream of BS? This is the government at work......
I came in today 7/18 and I can't say enough about the staff there. They were so friendly to every customer that was helped while I was there and very helpful to me as well. It's not often you see this anymore. I just wanted to thank each one of them and realize that people still notice great customer service.
United States Postal Service is a US Post Office based in Newnan, Georgia. United States Postal Service is located at 60 Postal Pkwy, Newnan, GA 30263, USA.
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